Gathering the necessary information is the first step. MBA assists you in the analysis of the information with the goals of:
Trend analysis of sales and service levels
Correlations of CSI to other portions of survey
Segmentation of client base for future marketing based on a matrix of responses
Service level management
INSIGHT TRACK REPORT
MBA can sort the data and group those that are most apt to purchase at a given time and identify how each individual needs to be approached for maximum potential. Based on the recommended approach, MBA can assist you with the approach.